How to keep Score for automating IT & Business operations

Talking to Leaders, I've identified a shared challenge: discovering the right KPIs to measure their automation journey. Keeping score is crucial to comprehending the development of automation projects in this sector - just like knowing the score in football. Without transparency into essential performance indicators (KPIs), insurers can't assess whether their efforts have been successful. Tracking the correct metrics will give these organizations the trust they need to excel in their automation endeavor and increase their accuracy and proficiency.